Contact Us
A real person reads these messages. Here's the best way to reach us, depending on what you're dealing with.
Bat Client is built by a small team, and we try to actually read and answer everything that comes in. Before you write, check the FAQ — most quick questions are already answered there.
Technical support
If something isn't working, run through these first. Most common problems clear up in a minute or two:
- Make sure your Minecraft version matches a supported one (Forge: 1.7.10, 1.8.9, 1.12.2 / Fabric: 1.16.5, 1.18.2, 1.19.4, 1.20.1, 26.2+).
- Double-check your mod loader version. Bat Client needs Forge or Fabric depending on your Minecraft version.
- Turn off other performance mods (OptiFine, Sodium, etc.) before reporting a problem. They can fight Bat Client's optimizations and cause exactly the crashes you're seeing.
- Clear the Bat Client config folder and let it rebuild defaults. A corrupt config is one of the most common crash sources.
- Check the crash log at
.minecraft/logs/latest.logfor anything mentioning Bat Client.
If none of that fixes it, paste the crash log into your message — it saves us a round-trip and gets you an answer faster.
Bug reports & security issues
Found a bug or a crash? Include these and we can usually pinpoint it quickly:
- Minecraft version and mod loader (Forge or Fabric, with the exact version)
- Bat Client version (visible in the mod settings)
- Steps to reproduce — what you were doing when it happened
- Crash log or error output from the launcher
- Operating system (Windows 10/11, macOS version, or Linux distro)
If it's a security issue that could affect users' data, email us directly instead of posting it publicly on Discord. We'll acknowledge within 24 hours.
Partnerships & creators
Making videos about Bat Client or running a server that wants to recommend it? We're keen. When you reach out, tell us:
- Links to your YouTube channel, Twitch, or wherever you post
- A rough sense of your audience and what you make
- What kind of collaboration you have in mind
What to expect
- Discord — Fastest for casual questions. Someone's usually around every day.
- Email — Best for bug reports, security stuff, and partnerships. Expect a reply in 48–72 hours.
- Details help — The more specifics you include, the quicker we can give you a real answer instead of a shrug.